Digital Services Manager

Explore.  Learn.  Create.  Connect.
That’s what we help our customers do.  And with technology, there is always something new to experience.  Each month we offer 40 to 60 computer and technology classes, from basic computer skills to one-to-one help with learning to use personal devices to using social media to grow a business.  Our Studio provides customers with space, equipment, software and training to get creative with video, music, graphic design and more.
The Digital Services Manager sets the direction for all virtual services and content throughout the library.  Will be a creative leader for the very talented staff that anticipates, develops and delivers dynamic learning experiences to help our customers achieve their personal and professional goals.  Leads a collaborative team responsible for optimal customer experience at
Requirements & Skills: 
Five to seven years professional experience including designing and delivering customer services.  Ideal candidates will have experience providing technology-related learning experiences.
Bachelor’s degree or equivalent work experience.  Master’s degree in library science would be a plus.
Hours and Scheduling: 
Full time position, 37.5 hours per week.  This is an exempt position.
Salary and Benefits: 
Annual starting salary:  $66,500 - $80,000 depending on qualifications.
Benefits include health insurance, 4 weeks of vacation plus personal and sick time, 12 paid holidays, Illinois Municipal Retirement Fund (IMRF) pension plan and availability of 457/Roth savings plans.

Arlington Heights is the largest community along Chicago’s northwest suburban corridor, located 25 miles from downtown Chicago.  The train station is located just two blocks from the library, convenient for our employees who live in the city.
To be considered for this opportunity, candidates must submit by January 21, 2018:
  • A letter of interest describing how your qualifications and experience meet those required for the position.
  • Resume

Only electronic submissions will be considered.
We want to amaze our customers. So we expect the best from everyone. Those who embrace our culture will be successful and happy here. Read more.
If you are selected for an interview, be ready to tell us how you will excel in our culture.
We promote diversity and practice inclusion.
People of color and all abilities are encouraged to apply.
If accommodations are needed during the selection process, please let us know.
If your status is Confirmed Registration, your spot for the event is confirmed.

If registration for this event is full, you will be placed on a waiting list. Wait listed registrants are moved to the confirmed registration list (in the order of registration) when cancelations are received. You will receive an email notification if you are moved from the wait list to the confirmed registration list.

6.012 Patron-Generated Content

The Library offers various venues in which patrons can contribute content that is accessible to the public.  These include, but are not limited to, blogs, reviews, forums, and social tagging on the Library’s website and catalog.  Any instance in which a patron posts written or recorded content to any of the Library’s venues that are accessible to the public is considered “patron-generated content” and is subject to this policy.
By contributing patron-generated content, patrons grant the Library an irrevocable, royalty-free, worldwide, perpetual right and license to use, copy, modify, display, archive, distribute, reproduce and create derivative works based upon that content.
By submitting patron-generated content, patrons warrant they are the sole authors or that they have obtained all necessary permission associated with copyrights and trademarks to submit such content.
Patrons are liable for the opinions expressed and the accuracy of the information contained in the content they submit.  The Library assumes no responsibility for such content.
The Library reserves the right not to post submitted content or to remove patron-generated content for any reason, including but not limited to:
  • content that is profane, obscene, or pornographic;
  • content that is abusive, discriminatory or hateful on account of race, national origin, religion, age, gender, disability, or sexual orientation;
  • content that contains threats, personal attacks, or harassment;
  • content that contains solicitations or advertisements;
  • content that is invasive of another person’s privacy;
  • content that is unrelated to the discussion or venue in which it is posted;
  • content that is in violation of the Library’s Code of Conduct or any other Library policy