Substitute - Info Services Assistant

Are you someone who enjoys approaching customers of all ages and cultures and can quickly help them connect with their favorite interests and information needs?  Do you like tracking down information? We're looking for a personable individual with a love of reading and broad knowledge of books, music, and movies to make recommendations. This position involves extensive interaction with the public to provide customers access to the full range of library services via in-person, telephone, online chat, and other modes of delivery.
Requirements & Skills: 
  • Effective verbal and written communication skills in working with the public and co-workers, with a demonstrated ability to work successfully in a team environment.
  • Positive and friendly attitude a must, with prior customer service experience required.
  • Excellent organizational and time management skills.
  • Ability to manage multiple priorities in a fast paced environment and excel in Our Culture.
  • Excellent working knowledge of Windows 10, MS Office 10 and the internet are required
  • Experience serving multicultural audiences a plus.
Education: 
One to two years college coursework or equivalent experience required.
Hours and Scheduling: 
Because this is a substitute position, hours will vary from week to week. Typical work week may consist of 3-20 hours. Includes day, evening and weekend hours.
Salary and Benefits: 
Starting salary $17.39 per hour
 
 
To be considered for this opportunity, candidates must submit:
  • A letter of interest describing how your qualifications and experience meet those required for the position.
  • Resume
  • Complete the attached writing sample and submit with your letter of interest.
 
 
This opportunity will remain open for application until filled.
Only electronic submissions will be considered.
We want to amaze our customers. So we expect the best from everyone. Those who embrace our culture will be successful and happy here. Read more.
 
If you are selected for an interview, be ready to tell us how you will excel in our culture.
We promote diversity and practice inclusion.
 
People of color and all abilities are encouraged to apply.
 
If accommodations are needed during the selection process, please let us know.
 
 
If your status is Confirmed Registration, your spot for the event is confirmed.

If registration for this event is full, you will be placed on a waiting list. Wait listed registrants are moved to the confirmed registration list (in the order of registration) when cancelations are received. You will receive an email notification if you are moved from the wait list to the confirmed registration list.

6.012 Patron-Generated Content

04/27/2011
The Library offers various venues in which patrons can contribute content that is accessible to the public.  These include, but are not limited to, blogs, reviews, forums, and social tagging on the Library’s website and catalog.  Any instance in which a patron posts written or recorded content to any of the Library’s venues that are accessible to the public is considered “patron-generated content” and is subject to this policy.
 
By contributing patron-generated content, patrons grant the Library an irrevocable, royalty-free, worldwide, perpetual right and license to use, copy, modify, display, archive, distribute, reproduce and create derivative works based upon that content.
 
By submitting patron-generated content, patrons warrant they are the sole authors or that they have obtained all necessary permission associated with copyrights and trademarks to submit such content.
 
Patrons are liable for the opinions expressed and the accuracy of the information contained in the content they submit.  The Library assumes no responsibility for such content.
 
The Library reserves the right not to post submitted content or to remove patron-generated content for any reason, including but not limited to:
 
  • content that is profane, obscene, or pornographic;
 
  • content that is abusive, discriminatory or hateful on account of race, national origin, religion, age, gender, disability, or sexual orientation;
 
  • content that contains threats, personal attacks, or harassment;
 
  • content that contains solicitations or advertisements;
 
  • content that is invasive of another person’s privacy;
 
  • content that is unrelated to the discussion or venue in which it is posted;
 
  • content that is in violation of the Library’s Code of Conduct or any other Library policy